Troubleshooting

Cannot open Studio

Studio link missing or access denied.

Studio appears in the learner app footer for users with Studio access. Direct URL: studio.mentorhq.com.

"Studio is for admins & L&D"

If Studio Home shows this message, your role has no Studio-relevant permission. Ask an admin to open Admin → Roles & access and grant what you need:

  • Authoring: Edit content (content:write) and usually Publish content (content:publish)
  • Assigning: Create assignments (assign:create)
  • Reports: Manage assignments (assign:manage)
  • Forge: Run Forge / Publish Forge (plus the Forge feature flag on the workspace)

The full catalog of permissions and what each unlocks is in Roles and access.

Nav items missing inside Studio

Each nav item is gated separately — for example Reports needs reports or assignment-manage permission, and Forge additionally needs the feature enabled for your organization. See Studio overview for the item-by-item table.

Still blocked?

  • Confirm you are in the correct workspace (Settings → Workspaces).
  • Confirm your membership is active, not disabled.

Studio does not replace Admin for people and branding — those stay in the learner app.