Section

Troubleshooting

Common blockers and how to clear them.

• SCORM playback and tracking problemsImport fails, package won't launch, or progress not recording.
• Learning portal unavailableWhat the catalog unavailable page means and how to fix it.
• Wrong organization or missing workSwitch workspaces and verify assignments are in the active org.
• Invite problemsInvite email missing, expired, or user stuck as invited.
• Branding not showingLogo or colors missing in app, catalog, or email.
• Custom domain pending or not workingDNS, certificate, and wrong-record fixes for a custom hostname.
• Cannot open StudioStudio link missing or access denied.
• Contact supportHow to reach Mentor when docs are not enough.